NOTE: CURRENTLY ALL SYSTEMS ARE DOWN - As of 6:37am 6/20/24
Critical Situation Update Dear Valued Customers, We are sorry to inform you that we experienced an additional cyber incident late in the evening on June 19th. Out of continued caution and to protect our customers, we are once again proactively shutting down most of our systems. We are currently assessing the overall impact and consulting with external 3rd party experts. At this time, we do not have an estimated time frame for resolution and therefore our dealers’ systems will not be available at a minimum on Thursday, June 20th. As of now, our Customer Care channels for support remain unavailable as a precautionary measure to maintain security. It is a high priority to reinstate these services as soon as possible.
NOTE: CURRENTLY ALL SYSTEMS ARE DOWN - As of 3:29pm 6/19/24
Critical Situation Update Dear Valued Customers, As we’ve communicated previously, we are currently experiencing a cyber incident. Erring on the side of caution, we proactively shut all systems down and executed extensive testing and consulted with external 3rd party experts. With the work done so far, we have determined that DMS, Digital Retail and CDK Phones were not effected in this incident and they have been restored. Both Unify and DMS direct login access are available. We are continuing to conduct extensive tests on all other applications, and we will be providing updates as we bring those applications back online. We sincerely apologize for the disruption. Our first priority is always the security of our customers and our actions reflect our obligation to you as your trusted partner. Further updates will be shared as they become available. Along with Unify message of the day and Critical Situation emails, we now have two phone numbers to contact CDK for the latest recorded update. English: 1(855) 356-3270 French: 1(877) 483-7817 Sincerely, CDK Customer Care NOTE: This notification is being sent to those who are experiencing the issue, as well as those who have the potential to experience the issue and have signed up for critical alerts. This notification is Confidential Information under the term of your agreement with CDK and may not be disclosed except as pursuant to the terms of that agreement.
NOTE: CURRENTLY ALL SYSTEMS ARE DOWN - As of 11:01am 6/19/24
Critical Situation Update Dear Valued Customers, We are currently experiencing a cyber incident. Out of caution and to protect our customers, we have shut down a majority of our systems. We are currently assessing the overall impact and currently have no ETA. We are aware that some customers can still access their DMS. At this moment in time we would recommend shutting down that access until we can confirm this is a viable path. Fail over to disaster recovery is not possible as both data centers are involved. Please know our teams are working hard to get everything up and running, and we will update as information is available Sincerely, CDK
NOTE: CURRENTLY ALL SYSTEMS ARE DOWN - As of 10:01am 6/19/24
Critical Situation Update Dear Valued Customers, We are currently experiencing a cyber incident. Out of caution and concern for our customers, we have shut down a majority of our systems. We are currently assessing the overall impact and currently have no ETA.
NOTE: CDK IS CURRENTLY REPORTING AN OUTAGE - As of 7:24am 6/19/24
Statement from CDK:
"Critical Situation Alert Dear Valued Customers, currently all applications are down and CDK is working to assess and resolve.
NOTE: CURRENTLY ALL SYSTEMS ARE DOWN - As of 6:37am 6/20/24
Critical Situation Update Dear Valued Customers, We are sorry to inform you that we experienced an additional cyber incident late in the evening on June 19th. Out of continued caution and to protect our customers, we are once again proactively shutting down most of our systems. We are currently assessing the overall impact and consulting with external 3rd party experts. At this time, we do not have an estimated time frame for resolution and therefore our dealers’ systems will not be available at a minimum on Thursday, June 20th. As of now, our Customer Care channels for support remain unavailable as a precautionary measure to maintain security. It is a high priority to reinstate these services as soon as possible.
NOTE: CURRENTLY ALL SYSTEMS ARE DOWN - As of 3:29pm 6/19/24
Critical Situation Update Dear Valued Customers, As we’ve communicated previously, we are currently experiencing a cyber incident. Erring on the side of caution, we proactively shut all systems down and executed extensive testing and consulted with external 3rd party experts. With the work done so far, we have determined that DMS, Digital Retail and CDK Phones were not effected in this incident and they have been restored. Both Unify and DMS direct login access are available. We are continuing to conduct extensive tests on all other applications, and we will be providing updates as we bring those applications back online. We sincerely apologize for the disruption. Our first priority is always the security of our customers and our actions reflect our obligation to you as your trusted partner. Further updates will be shared as they become available. Along with Unify message of the day and Critical Situation emails, we now have two phone numbers to contact CDK for the latest recorded update. English: 1(855) 356-3270 French: 1(877) 483-7817 Sincerely, CDK Customer Care NOTE: This notification is being sent to those who are experiencing the issue, as well as those who have the potential to experience the issue and have signed up for critical alerts. This notification is Confidential Information under the term of your agreement with CDK and may not be disclosed except as pursuant to the terms of that agreement.
Products Affected
NOTE: CURRENTLY ALL SYSTEMS ARE DOWN - As of 11:01am 6/19/24
Critical Situation Update Dear Valued Customers, We are currently experiencing a cyber incident. Out of caution and to protect our customers, we have shut down a majority of our systems. We are currently assessing the overall impact and currently have no ETA. We are aware that some customers can still access their DMS. At this moment in time we would recommend shutting down that access until we can confirm this is a viable path. Fail over to disaster recovery is not possible as both data centers are involved. Please know our teams are working hard to get everything up and running, and we will update as information is available Sincerely, CDK
NOTE: CURRENTLY ALL SYSTEMS ARE DOWN - As of 10:01am 6/19/24
Critical Situation Update Dear Valued Customers, We are currently experiencing a cyber incident. Out of caution and concern for our customers, we have shut down a majority of our systems. We are currently assessing the overall impact and currently have no ETA.
NOTE: CDK IS CURRENTLY REPORTING AN OUTAGE - As of 7:24am 6/19/24
Statement from CDK:
"Critical Situation Alert Dear Valued Customers, currently all applications are down and CDK is working to assess and resolve.
Products Affected
CDK Service,Common Admin,DRIVE,Drive Workflow Menu,Fortellis,Fortellis Integration Portal,Global Content Management,Intelligence Suite,Modern Retail > CRM,Modern Retail > Digital Retail,Modern Retail > eSign,MyInstall Dealer Portal,Vehicle,eForms"
We are currently monitoring the situation.
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